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On-the-ground experts shared insights about how to build a digital equity mindset in their organization and ecosystem, the skills they need, as well as what is working in the areas they serve.

Patricia Steward, Manager of Digital Inclusion for the Chicago Housing Authority (CHA), came to the Digital Inclusion Leadership Certificate with a focus on ensuring that CHA’’s public housing residents can benefit from the Internet. Steward tells us about her plans for digital equity and how the certificate program is helping her deliver.